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Amy Van Looy
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Business process performance measurement: a structured literature review of indicators, measures and metrics
A Van Looy, A Shafagatova
SpringerPlus 5 (1), 1797, 2016
3142016
Defining business process maturity. A journey towards excellence
A Van Looy, M De Backer, G Poels
Total Quality Management & Business Excellence 22 (11), 1119-1137, 2011
2422011
Choosing the right business process maturity model
A Van Looy, M De Backer, G Poels, M Snoeck
Information & Management 50 (7), 466-488, 2013
1862013
A conceptual framework and classification of capability areas for business process maturity
A Van Looy, M De Backer, G Poels
Enterprise Information Systems 8 (2), 188-224, 2014
1782014
Social media management
A Van Looy
Springer International Publishing Switzerland 2016, 2016
1612016
A quantitative and qualitative study of the link between business process management and digital innovation
A Van Looy
Information & Management 58 (2), 103413, 2021
1202021
Evaluating business process maturity models
A Van Looy, G Poels, M Snoeck
Journal of the Association for Information Systems 18 (6), 1, 2017
852017
Business process management and digital innovations: A systematic literature review
T Ahmad, A Van Looy
Sustainability 12 (17), 6827, 2020
752020
Business process maturity: A comparative study on a sample of business process maturity models
A Van Looy
Springer Science & Business Media, 2014
692014
The biggest business process management problems to solve before we die
I Beerepoot, C Di Ciccio, HA Reijers, S Rinderle-Ma, W Bandara, ...
Computers in Industry 146, 103837, 2023
612023
Social Media Management: Using Social Media as a Business Instrument
A Van Looy
Springer International Publishing, 2022
58*2022
The effect of organization size and sector on adopting business process management
A Van Looy, J Van den Bergh
Business & Information Systems Engineering 60 (6), 479-491, 2018
542018
Capabilities for managing business processes: a measurement instrument
A Van Looy
Business Process Management Journal 26 (1), 287-311, 2020
532020
How the COVID‐19 pandemic can stimulate more radical business process improvements: Using the metaphor of a tree
A Van Looy
Knowledge and Process Management 28 (2), 107-116, 2021
472021
Which maturity is being measured? A classification of business process maturity models
A Van Looy, M De Backer, G Poels
5th SIKS/BENAIS Conference on Enterprise Information Systems (EIS 2010) 662 …, 2010
452010
A systematic review of green business process management
D Couckuyt, A Van Looy
Business Process Management Journal 26 (2), 421-446, 2019
382019
Is business process management (BPM) ready for ambidexterity? Conceptualization, implementation guidelines and research agenda
T Helbin, A Van Looy
Sustainability 13 (4), 1906, 2021
372021
A quantitative study of the link between business process management and digital innovation
A Van Looy
Business Process Management Forum: BPM Forum 2017, Barcelona, Spain …, 2017
362017
Exogenous shocks and business process management: a scholars’ perspective on challenges and opportunities
M Röglinger, R Plattfaut, V Borghoff, G Kerpedzhiev, J Becker, ...
Business & Information Systems Engineering 64 (5), 669-687, 2022
332022
Green BPM as a business-oriented discipline: a systematic mapping study and research agenda
D Couckuyt, A Van Looy
Sustainability 11 (15), 4200, 2019
292019
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