Jonas Holmqvist
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How does language matter for services? Challenges and propositions for service research
J Holmqvist, C Grönroos
Journal of Service Research 15 (4), 430-442, 2012
1092012
Consumer language preferences in service encounters: a cross‐cultural perspective
J Holmqvist
Managing Service Quality: An International Journal 21 (2), 178-191, 2011
892011
Speak my language if you want my money
Y Van Vaerenbergh, J Holmqvist
European Journal of Marketing 47 (8), 1276-1292, 2013
692013
The impact of an exciting store environment on consumer pleasure and shopping intentions
J Holmqvist, R Lunardo
International Journal of Research in Marketing 32 (1), 117-119, 2015
542015
Language use in services: Recent advances and directions for future research
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Journal of Business Research 72, 114-118, 2017
412017
Perceived importance of native language use in service encounters
J Holmqvist, Y Van Vaerenbergh
The Service Industries Journal 33 (15-16), 1659-1671, 2013
412013
Examining the relationship between language divergence and word-of-mouth intentions
Y Van Vaerenbergh, J Holmqvist
Journal of Business Research 67 (8), 1601-1608, 2014
392014
The authentic service employee: Service employees' language use for authentic service experiences
JM Kraak, J Holmqvist
Journal of Business Research 72, 199-209, 2017
382017
Consumer willingness to communicate in a second language: Communication in service settings
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Management Decision 52 (5), 950-966, 2014
362014
The role of psychological distance in value creation
J Holmqvist, D Guest, C Grönroos
Management Decision 53 (7), 1430-1451, 2015
292015
Moments of luxury: Hedonic escapism as a luxury experience
J Holmqvist, CD Ruiz, L Peñaloza
Journal of Business Research 116, 503-513, 2020
282020
Language influence in services: Perceived importance of native language use in service encounters
J Holmqvist
Swedish School of Economics and Business Administration, 2009
25*2009
The language backfire effect: How frontline employees decrease customer satisfaction through language use
J Holmqvist, Y Van Vaerenbergh, R Lunardo, M Dahlén
Journal of Retailing 95 (2), 115-129, 2019
19*2019
Conceptualizing unconventional luxury
TU Thomsen, J Holmqvist, S von Wallpach, A Hemetsberger, RW Belk
Journal of Business Research 116, 441-445, 2020
172020
Service ecosystems, markets and business networks: what is the difference? A horizontal literature review
J Holmqvist, CD Ruiz
The TQM Journal, 2017
172017
Luxury in the digital age: a multi-actor service encounter perspective
J Holmqvist, J Wirtz, MP Fritze
Journal of Business Research 121, 747-756, 2020
142020
Luxury services
J Wirtz, J Holmqvist, MP Fritze
Journal of Service Management 31 (4), 665-691, 2020
122020
Understanding the value process: Value creation in a luxury service context
J Holmqvist, LM Visconti, C Grönroos, B Guais, A Kessous
Journal of Business Research 120, 114-126, 2020
72020
Assembling tribes: An assemblage thinking approach to the dynamics of ephemerality within consumer tribes
C Diaz Ruiz, L Penaloza, J Holmqvist
European Journal of Marketing 54 (5), 999-1024, 2020
62020
Brand contamination in social media: Consumers’ negative influence on luxury brand perceptions—a structured abstract
L Blasco-Arcas, J Holmqvist, A Vignolles
Rediscovering the Essentiality of Marketing, 265-269, 2016
42016
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