Jonas Holmqvist
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How does language matter for services? Challenges and propositions for service research
J Holmqvist, C Grönroos
Journal of Service Research 15 (4), 430-442, 2012
972012
Consumer language preferences in service encounters: a cross‐cultural perspective
J Holmqvist
Managing Service Quality: An International Journal, 2011
792011
Speak my language if you want my money
Y Van Vaerenbergh, J Holmqvist
European Journal of Marketing, 2013
652013
The impact of an exciting store environment on consumer pleasure and shopping intentions
J Holmqvist, R Lunardo
International Journal of Research in Marketing 32 (1), 117-119, 2015
432015
Perceived importance of native language use in service encounters
J Holmqvist, Y Van Vaerenbergh
The Service Industries Journal 33 (15-16), 1659-1671, 2013
402013
Examining the relationship between language divergence and word-of-mouth intentions
Y Van Vaerenbergh, J Holmqvist
Journal of Business Research 67 (8), 1601-1608, 2014
382014
The authentic service employee: Service employees' language use for authentic service experiences
JM Kraak, J Holmqvist
Journal of Business Research 72, 199-209, 2017
322017
Consumer willingness to communicate in a second language: Communication in service settings
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Management Decision 52 (5), 950-966, 2014
322014
Language use in services: Recent advances and directions for future research
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Journal of Business Research 72, 114-118, 2017
302017
The role of psychological distance in value creation
J Holmqvist, D Guest, C Grönroos
Management Decision, 2015
232015
Language influence in services: Perceived importance of native language use in service encounters
J Holmqvist
Swedish School of Economics and Business Administration, 2009
22*2009
The language backfire effect: How frontline employees decrease customer satisfaction through language use
J Holmqvist, Y Van Vaerenbergh, R Lunardo, M Dahlén
Journal of Retailing 95 (2), 115-129, 2019
14*2019
Service ecosystems, markets and business networks
J Holmqvist, CD Ruiz
The TQM Journal, 2017
142017
Moments of luxury: Hedonic escapism as a luxury experience
J Holmqvist, CD Ruiz, L Peñaloza
Journal of Business Research 116, 503-513, 2020
112020
Conceptualizing unconventional luxury
TU Thomsen, J Holmqvist, S von Wallpach, A Hemetsberger, RW Belk
Journal of Business Research 116, 441-445, 2020
72020
Brand contamination in social media: Consumers’ negative influence on luxury brand perceptions—a structured abstract
L Blasco-Arcas, J Holmqvist, A Vignolles
Rediscovering the Essentiality of Marketing, 265-269, 2016
32016
When language influences service encounters
J Holmqvist
Proceedings from the 10th International Research Seminar in Service …, 2008
32008
Luxury in the digital age: a multi-actor service encounter perspective
J Holmqvist, J Wirtz, MP Fritze
Journal of Business Research, 2020
22020
Luxury services
J Wirtz, J Holmqvist, MP Fritze
Journal of Service Management (forthcoming), 2020
22020
Assembling tribes: An assemblage thinking approach to the dynamics of ephemerality within consumer tribes
C Diaz Ruiz, L Penaloza, J Holmqvist
European Journal of Marketing 54 (5), 999-1024, 2020
12020
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