Jonas Holmqvist
Citée par
Citée par
How does language matter for services? Challenges and propositions for service research
J Holmqvist, C Grönroos
Journal of Service Research 15 (4), 430-442, 2012
Consumer language preferences in service encounters: a cross‐cultural perspective
J Holmqvist
Managing Service Quality: An International Journal 21 (2), 178-191, 2011
Speak my language if you want my money
Y Van Vaerenbergh, J Holmqvist
European Journal of Marketing 47 (8), 1276-1292, 2013
The impact of an exciting store environment on consumer pleasure and shopping intentions
J Holmqvist, R Lunardo
International Journal of Research in Marketing 32 (1), 117-119, 2015
Perceived importance of native language use in service encounters
J Holmqvist, Y Van Vaerenbergh
The Service Industries Journal 33 (15-16), 1659-1671, 2013
Language use in services: Recent advances and directions for future research
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Journal of Business Research 72, 114-118, 2017
Examining the relationship between language divergence and word-of-mouth intentions
Y Van Vaerenbergh, J Holmqvist
Journal of Business Research 67 (8), 1601-1608, 2014
The authentic service employee: Service employees' language use for authentic service experiences
JM Kraak, J Holmqvist
Journal of Business Research 72, 199-209, 2017
Consumer willingness to communicate in a second language: Communication in service settings
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Management Decision 52 (5), 950-966, 2014
The role of psychological distance in value creation
J Holmqvist, D Guest, C Grönroos
Management Decision 53 (7), 1430-1451, 2015
Language influence in services: Perceived importance of native language use in service encounters
J Holmqvist
Swedish School of Economics and Business Administration, 2009
Moments of luxury: Hedonic escapism as a luxury experience
J Holmqvist, CD Ruiz, L Peñaloza
Journal of Business Research 116, 503-513, 2020
The language backfire effect: How frontline employees decrease customer satisfaction through language use
J Holmqvist, Y Van Vaerenbergh, R Lunardo, M Dahlén
Journal of Retailing 95 (2), 115-129, 2019
Service ecosystems, markets and business networks: What is the difference? A horizontal literature review
J Holmqvist, CD Ruiz
The TQM Journal, 2017
Conceptualizing unconventional luxury
TU Thomsen, J Holmqvist, S von Wallpach, A Hemetsberger, RW Belk
Journal of Business Research 116, 441-445, 2020
Luxury in the digital age: a multi-actor service encounter perspective
J Holmqvist, J Wirtz, MP Fritze
Journal of Business Research 121, 747-756, 2020
Luxury services
J Wirtz, J Holmqvist, MP Fritze
Journal of Service Management 31 (4), 665-691, 2020
Brand contamination in social media: Consumers’ negative influence on luxury brand perceptions—a structured abstract
L Blasco-Arcas, J Holmqvist, A Vignolles
Rediscovering the Essentiality of Marketing, 265-269, 2016
When language influences service encounters
J Holmqvist
Proceedings from the 10th International Research Seminar in Service …, 2008
Understanding the value process: Value creation in a luxury service context
J Holmqvist, LM Visconti, C Grönroos, B Guais, A Kessous
Journal of Business Research 120, 114-126, 2020
Le système ne peut pas réaliser cette opération maintenant. Veuillez réessayer plus tard.
Articles 1–20