| A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts JG Maxham III, RG Netemeyer Journal of marketing 66 (4), 57-71, 2002 | 1706 | 2002 |
| Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions JG Maxham III Journal of business research 54 (1), 11-24, 2001 | 1590 | 2001 |
| Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent JG Maxham III, RG Netemeyer Journal of retailing 78 (4), 239-252, 2002 | 1544 | 2002 |
| Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees MD Hartline, JG Maxham III, DO McKee Journal of marketing 64 (2), 35-50, 2000 | 1364 | 2000 |
| Firms reap what they sow: the effects of shared values and perceived organizational justice on customers’ evaluations of complaint handling JG Maxham III, RG Netemeyer Journal of Marketing 67 (1), 46-62, 2003 | 920 | 2003 |
| Conflicts in the work–family interface: Links to job stress, customer service employee performance, and customer purchase intent RG Netemeyer, JG Maxham III, C Pullig Journal of marketing 69 (2), 130-143, 2005 | 719 | 2005 |
| Return shipping policies of online retailers: Normative assumptions and the long-term consequences of fee and free returns AB Bower, JG Maxham III Journal of Marketing 76 (5), 110-124, 2012 | 268 | 2012 |
| The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance JG Maxham III, RG Netemeyer, DR Lichtenstein Marketing Science 27 (2), 147-167, 2008 | 254 | 2008 |
| A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. AR Zablah, BD Carlson, DT Donavan, JG Maxham III, TJ Brown Journal of Applied Psychology 101 (5), 743, 2016 | 190 | 2016 |
| Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes RG Netemeyer, JG Maxham III Journal of Retailing 83 (1), 131-145, 2007 | 187 | 2007 |
| Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth. RG Netemeyer, JG Maxham III, DR Lichtenstein Journal of Applied Psychology 95 (3), 530, 2010 | 171 | 2010 |
| Salesforce automation systems: An exploratory examination of organizational factors associated with effective implementation and salesforce productivity C Pullig, JG Maxham III, JF Hair Jr Journal of Business Research 55 (5), 401-415, 2002 | 153 | 2002 |
| The relationships among manager-, employee-, and customer-company identification: Implications for retail store financial performance DR Lichtenstein, RG Netemeyer, JG Maxham III Journal of Retailing 86 (1), 85-93, 2010 | 127 | 2010 |
| Identification with the retail organization and customer-perceived employee similarity: Effects on customer spending. RG Netemeyer, CM Heilman, JG Maxham III Journal of Applied Psychology 97 (5), 1049, 2012 | 77 | 2012 |
| Student expectations of the university experience: Levels and antecedents for pre-entry freshmen JW Licata, JG Maxham Journal of Marketing for Higher Education 9 (1), 69-91, 1999 | 58 | 1999 |
| Does selective sales force training work? Y Atefi, M Ahearne, JG Maxham III, DT Donavan, BD Carlson Journal of Marketing Research 55 (5), 722-737, 2018 | 52 | 2018 |
| III, & Netemeyer, RG (2003). Firms reap what they sow: the effects of shared values and perceived organizational justice on customers’ evaluations of complaint handling JG Maxham Journal of Marketing 67 (1), 46-62, 0 | 28* | |
| Identification and aftermarket personalization with durable goods DT Donavan, S Janda, JG Maxham III Psychology & Marketing 32 (6), 611-623, 2015 | 26 | 2015 |
| The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending RG Netemeyer, CM Heilman, JG Maxham III Journal of Retailing 88 (4), 462-475, 2012 | 26 | 2012 |
| Modeling customer perceptions of complaint handling: the effects of perceived justice on complainant attitudes and intentions JG Maxham, RG Netemeyer Journal of Retailing 78 (4), 239-252, 2002 | 19 | 2002 |
Rick NetemeyerMcIntire School of Commerce, University of VirginiaAdresse e-mail validée de virginia.edu
