| The 8D methodology: an effective way to reduce recurrence of customer complaints CA Riesenberger, SD Sousa Proceedings of the world congress on engineering 3, 2010 | 78 | 2010 |
| Application of the Six Sigma methodology in customer complaints management C Riesenberger, SD Sousa in program and proceedings of the 21st Annual conference of the Production …, 2010 | 8 | 2010 |
| Application of the Six Sigma methodology in customer complaints management: A case study in the automotive industry CAS Riesenberger | 2 | 2009 |
| Process mapping: a research of the main tools C Riesenberger International Journal of Lean Management Research 1 (1), 31-50, 2019 | 1 | 2019 |
| O Mapeamento de Fluxo de Processos: Apresentação das Principais Ferramentas CA Riesenberger International Journal of Lean Management Research 1 (1), 31-50, 2019 | | 2019 |
| From Six Sigma to Lean Thinking: an evolution of corporate culture C Riesenberger International Journal of Lean Management Research 1 (1), 3-30, 2019 | | 2019 |
| Do Six Sigma ao Lean Thinking: Uma evolução da cultura empresarial CAS Riesenberger International Journal of Lean Management Research 1 (1), 3-30, 2019 | | 2019 |
Sergio Dinis Teixeira de SousaDept de Produção e Sistemas, Centro Algoritmi, Universidade do MinhoAdresse e-mail validée de dps.uminho.pt
