| Mobile banking service quality and customer relationships M Arcand, S PromTep, I Brun, L Rajaobelina International Journal of Bank Marketing 35 (7), 1068-1089, 2017 | 380 | 2017 |
| Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot L Rajaobelina, S Prom Tep, M Arcand, L Ricard Psychology & Marketing 38 (12), 2339-2356, 2021 | 100 | 2021 |
| The relationship of brand attachment and mobile banking service quality with positive word-of-mouth L Rajaobelina, S Prom Tep, M Arcand, L Ricard Journal of Product & Brand Management, 2021 | 62 | 2021 |
| Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment L Rajaobelina, I Brun, S Prom Tep, M Arcand Journal of financial services marketing 23 (3-4), 141-152, 2018 | 53 | 2018 |
| Vers un modèle générique d'assistance aux acteurs du téléapprentissage A Dufresne, J Basque, G Paquette, M Léonard, K Lundgen-Cayrol, ... Revue STICEF 10, 57-88, 2003 | 41 | 2003 |
| Évolution de l’inspection heuristique: vers une intégration des critères d’accessibilité, de praticité, d’émotion et de persuasion dans l’évaluation ergonomique É Brangier, M Desmarais, N Alexandra, S Prom Tep | 36 | 2015 |
| Physiological measures, eye tracking and task analysis to track user reactions in user generated content A Dufresne, F Courtemanche, S Prom Tep, S Senecal 7th International Conference on Methods and Techniques in Behavioral …, 2010 | 18 | 2010 |
| Web site quality evaluation combining eyetracking and physiologicial measures to self-reported emotions: an exploratory research S Prom Tep, A Dufresne, J Saulnier, M Archambault Measuring Behavior 2008, 224, 2008 | 11 | 2008 |
| The Effectiveness of Implicit Brand Placement in Online Videogame Streaming Services: An Eye Tracking Study. V Duhaime, S PromTep, M Arcand Journal of Marketing Development & Competitiveness 14 (3), 2020 | 8 | 2020 |
| Digital Court Records: a Diversity of Uses A Parada, S Prom Tep, F Millerand, P Noreau, AM Santorineos Annual Review of Interdisciplinary Justice Research 9, 141, 2020 | 6 | 2020 |
| Putting Chatbots to the Test: Does the User Experience Score Higher with Chatbots Than Websites? A Beriault-Poirier, S Prom Tep, S Sénécal International Conference on Human Systems Engineering and Design: Future …, 2018 | 6 | 2018 |
| From What Is Promised to What Is Experienced with Intelligent Bots S Prom Tep, M Arcand, L Rajaobelina, L Ricard Future of Information and Communication Conference, 560-565, 2021 | 5* | 2021 |
| Analyse des interactions en utilisant le suivi oculaire, le suivi physiologique et les structures d'actions A Dufresne, F Courtemanche, S Prom Tep Proceedings of the 22nd Conference on l'Interaction Homme-Machine, 1-8, 2010 | 5 | 2010 |
| Vers un modèle conceptuel générique de système d’assistance pour le téléapprentissage J Basque, A Dufresne, G Paquette, M Léonard, K Lundgren-Cayrol, ... Revue STICEF 10, 2003 | 5 | 2003 |
| Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech M Dekkal, M Arcand, S Prom Tep, L Rajaobelina, L Ricard Journal of Financial Services Marketing, 1-30, 2023 | 4 | 2023 |
| The impact of social features in an online community on member contribution S Prom Tep, M Aljukhadar, S Sénécal, DC Dantas Computers in Human Behavior 129, 107149, 2022 | 4 | 2022 |
| The smartphone, not the tablet, now rules the mobile banking experience S Prom Tep, M Arcand, SK Diotte Journal of Digital Banking 5 (2), 155-162, 2020 | 4 | 2020 |
| Equity crowdfunding and the online investors’ risk perception: a co-created list of Web design guidelines for optimizing the user experience S Prom Tep, S Sénécal, F Courtemanche, V Gohier Managing Complexity, 301-311, 2017 | 4 | 2017 |
| Le «plumitif accessible»: les enjeux liés à l’accès aux registres informatisés en ligne S Prom Tep, F Millerand, A Bahary, S Bardaxoglou, P Noreau Éditions Yvon Blais, 2020 | 3 | 2020 |
| The impact of online service quality on e-engagement in the context of e-tutoring services S Promtep, M Arcand, S Cherkaoui Proceedings of The 10th International Conference on Society and Information …, 2019 | 3 | 2019 |
Lova RajaobelinaUniversité du Québec à MontréalVerified email at uqam.ca
