Juliana Bonomi Santos
Juliana Bonomi Santos
Assistant Professor Operations and Supply Chain Management at FGV-EASP
Adresse e-mail validée de fgv.br
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Toward a subjective measurement model for firm performance
JB Santos, LAL Brito
BAR-Brazilian Administration Review 9 (SPE), 95-117, 2012
4132012
Are knowledge intensive business services really co-produced? Overcoming lack of customer participation in KIBS
JB Santos, M Spring
Industrial marketing management 50, 85-96, 2015
592015
When purchasing professional services supports innovation
S D'Antone, JB Santos
Industrial Marketing Management 58, 172-186, 2016
312016
New service development: managing the dynamic between services and operations resources
JS Srai, M Holweg, JB Santos, M Spring
International Journal of Operations & Production Management, 2013
312013
Uma proposta de representação e conceituação do desempenho empresarial
JB Santos
Dissertação de mestrado, Escola de Administração de Empresas de São Paulo da …, 2008
28*2008
Refinando os conceitos de cocriação e coprodução: Resultados de uma crítica da literatura
FR de Morais, JB Santos
Rev. Econ. Gestão 15 (40), 224-250, 2015
92015
Operations management perspectives on expert services
J Santos
Lancaster University, 2013
42013
Do managers believe in the corporate social-financial performance link
ICS de Campos, JB Santos
Revista de Gestão Social e Ambiental 7 (3), 3-19, 2013
32013
Interfaces in service and process modularity
M Spring, J Santos
5th International Seminar on Service Architecture and Modularity, Copenhagen …, 2014
22014
Empoderamento na Recuperação do Serviço: Implicações na Percepção de Equidade e Lealdade do Cliente
W Leão, JB Santos
Revista Eletrônica de Ciência Administrativa 17 (2), 208-238, 2018
12018
Falta experiência para exportar
A Pignanelli, JB Santos, DOC de Morais
GV EXECUTIVO 16 (6), 34-38, 2017
12017
Collaborative Innovation: A network analysis and research agenda
JB Santos, A Andrade, CC Gattaz, W Mendes-da-Silva
World Conference on Production and Operations Management, 2016
12016
Um guia para negócios inovadores
JB Santos, SCF Pereira, DG Lopes
GV EXECUTIVO 19 (2), 28-32, 2020
2020
Do recovery processes need empowered frontline employees?
JB Santos, JM Hernandez, W Leão
International Journal of Operations & Production Management, 2019
2019
The influence of home-country institutions on servitization
HT Costa, FR Cahen, JB Santos
International Journal of Emerging Markets, 2019
2019
Knowledge-intensive business services and innovation performance in Brazil
JB Santos
Innovation & Management Review, 2019
2019
Negócios como destino
W Leão, JB Santos
GV EXECUTIVO 18 (2), 37-39, 2019
2019
A indústria de defesa no Brasil: investigando a competência essencial
W Leão, JB Santos, CS da Silva
Revista Brasileira de Estudos de Defesa 5 (2), 2018
2018
Pre-commercial Technology Procurement and the Development of Suppliers Organizational Capabilities
JB Santos, W Leão
Academy of Management Proceedings 2018 (1), 10431, 2018
2018
Empowerment in Service Recovery: Implications in the Client's Perception Regarding Fairness and Loyalty/Empoderamento na Recuperacao do Servico: Implicacoes na Percepcao de …
W Leao, JB Santos
Revista Eletronica de Ciencia Administrativa 17 (2), 208-239, 2018
2018
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