| Toward a subjective measurement model for firm performance JB Santos, LAL Brito BAR-Brazilian Administration Review 9, 95-117, 2012 | 955 | 2012 |
| Are knowledge intensive business services really co-produced? Overcoming lack of customer participation in KIBS JB Santos, M Spring Industrial marketing management 50, 85-96, 2015 | 116 | 2015 |
| Reinventing the wheel? A critical view of demand-chain management JB Santos, S D'Antone Industrial Marketing Management 43 (6), 1012-1025, 2014 | 62 | 2014 |
| When purchasing professional services supports innovation S d'Antone, JB Santos Industrial Marketing Management 58, 172-186, 2016 | 61 | 2016 |
| New service development: managing the dynamic between services and operations resources J Bonomi Santos, M Spring International Journal of Operations & Production Management 33 (7), 800-827, 2013 | 55 | 2013 |
| Knowledge-intensive business services and innovation performance in Brazil JB Santos Innovation & Management Review 17 (1), 58-74, 2020 | 22 | 2020 |
| Public procurement capabilities as engines for collaboration and enhanced performance in complex projects JB Santos, S Cabral International Journal of Operations & Production Management 42 (1), 32-58, 2022 | 19 | 2022 |
| Uma proposta de conceituação e representação do desempenho empresarial JB Santos | 19 | 2008 |
| Refinando os conceitos de cocriação e coprodução: Resultados de uma crítica da literatura FR de Morais, JB Santos Revista Economia & Gestão 15 (40), 224-250, 2015 | 18 | 2015 |
| Do recovery processes need empowered frontline employees? JB Santos, JM Hernandez, W Leão International Journal of Operations & Production Management 39 (11), 1260-1279, 2019 | 10 | 2019 |
| An empirical taxonomy of knowledge-intensive business services buyers: an absorptive capacity approach R Teixeira, JB Suzin, DA de Jesus Pacheco, JB Santos Industrial Marketing Management 108, 149-164, 2023 | 7 | 2023 |
| Reverse logistics in retail: barriers and motivation to products and packaging return J Demajorovic, JB Santos, L da Silva Oliveira Revista de Administração da Universidade Federal de Santa Maria 12 (5), 911-930, 2019 | 7 | 2019 |
| Servitization and process interfaces M Spring, J Santos Servitization in Industry, 263-275, 2014 | 5* | 2014 |
| Do managers believe in the corporate social-financial performance link ICS de Campos, JB Santos Revista de Gestao Social E Ambiental 7 (3), 3-19, 2013 | 4 | 2013 |
| Operations Management perspectives on expert services J Santos Lancaster University, 2013 | 4 | 2013 |
| Information Transparency, Location, and Stakeholder Pressure on the Socially Responsible Partner Selection RRP Tondolo, JB Santos, VAG Tondolo, E Paiva Revista de Administração Contemporânea 27, e210290, 2023 | 3 | 2023 |
| Servitization as a strategy for remanufacturing: An experimental study VAG Tondolo, EL Paiva, RRP Tondolo, JB Santos BAR-Brazilian Administration Review 18, e210004, 2021 | 3 | 2021 |
| Leveraging The Effectiveness Of Knowledge-Intensive Services: The Roles Of Customers And Service Providers SSDA SILVA, JB Santos Revista de Administração de Empresas 61, e20190106, 2021 | 3 | 2021 |
| The influence of home-country institutions on servitization HT Costa, FR Cahen, JB Santos International Journal of Emerging Markets 15 (4), 809-828, 2020 | 3 | 2020 |
| Empoderamento na recuperação do serviço: Implicações na percepção de equidade e lealdade do cliente W Leão, JB Santos Revista Eletrônica de Ciência Administrativa 17 (2), 208-238, 2018 | 3 | 2018 |
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