| Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees BCP Kim, SK Murrmann, G Lee International Journal of Hospitality Management 28 (4), 612-619, 2009 | 436 | 2009 |
| An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels BCP Kim, G Lee, KD Carlson International Journal of Hospitality Management 29 (4), 591-597, 2010 | 243 | 2010 |
| Review of reviews: A systematic analysis of review papers in the hospitality and tourism literature CS Kim, BH Bai, PB Kim, K Chon International Journal of Hospitality Management 70, 49-58, 2018 | 159 | 2018 |
| Explaining why employee‐customer orientation influences customers' perceptions of the service encounter G Gazzoli, M Hancer, BC Kim Journal of Service Management 24 (4), 382-400, 2013 | 143 | 2013 |
| The relationship between leader-member exchange (LMX) and psychological empowerment: A quick casual restaurant employee correlation study B Kim, RT George Journal of Hospitality & Tourism Research 29 (4), 468-483, 2005 | 124 | 2005 |
| Motivational effects of empowerment on employees’ organizational commitment: A mediating role of management trustworthiness BC Kim, G Lee, SK Murrmann, TR George Cornell Hospitality Quarterly 53 (1), 10-19, 2012 | 118 | 2012 |
| Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace G Lee, VP Magnini, BCP Kim International Journal of Hospitality Management 30 (1), 22-30, 2011 | 117 | 2011 |
| Application of construal-level theory to promotional strategies in the hotel industry J Kim, PBC Kim, JE Kim, VP Magnini Journal of Travel Research 55 (3), 340-352, 2016 | 110 | 2016 |
| Social innovation in service: a conceptual framework and research agenda L Aksoy, L Alkire, S Choi, PB Kim, L Zhang Journal of Service Management 30 (3), 429-448, 2019 | 106 | 2019 |
| The new generation in the industry: Hospitality/Tourism students' career preferences, sources of influence and career choice factors BCP Kim, KW McCleary, T Kaufman Journal of Hospitality & Tourism Education 22 (3), 5-11, 2010 | 99 | 2010 |
| Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention IJ Park, PB Kim, S Hai, L Dong Journal of Hospitality and Tourism Management 45, 559-568, 2020 | 89 | 2020 |
| Leader–member exchange (LMX) and its work outcomes: The moderating role of gender PQ Wang, PBC Kim, S Milne Journal of Hospitality Marketing & Management 26 (2), 125-143, 2017 | 89 | 2017 |
| Service research in the hospitality literature: Insights from a systematic review J Kandampully, BW Keating, BC Kim, AS Mattila, D Solnet Cornell Hospitality Quarterly 55 (3), 287-299, 2014 | 79 | 2014 |
| Employee empowerment and its contextual determinants and outcome for service workers: A cross-national study PB Kim, G Lee, J Jang Management Decision 55 (5), 1022-1041, 2017 | 76 | 2017 |
| Service work in 2050: toward a work ecosystems perspective M Subramony, D Solnet, M Groth, D Yagil, N Hartley, P Beomcheol Kim, ... Journal of Service Management 29 (5), 956-974, 2018 | 66 | 2018 |
| Predicting hospitality employees’ safety performance behaviors in the COVID-19 pandemic S Kim, PB Kim, G Lee International Journal of Hospitality Management 93, 102797, 2021 | 63 | 2021 |
| An examination of leader–member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes PBC Kim, J Poulston, AC Sankaran Journal of Hospitality Marketing & Management 26 (3), 238-258, 2017 | 59 | 2017 |
| Effects of service experience attributes on customer attitudes and behaviours: The case of New Zealand café industry M Zhang, PBC Kim, W Goodsir Journal of Hospitality Marketing & Management 28 (1), 28-50, 2019 | 55 | 2019 |
| The cascading affective consequences of exercise among hotel workers VP Magnini, G Lee, BC Kim International Journal of Contemporary Hospitality Management 23 (5), 624-643, 2011 | 54 | 2011 |
| Influence of choice architecture on the preference for a pro-environmental hotel J Kim, S Kim, JS Lee, PB Kim, Y Cui Journal of Travel Research 59 (3), 512-527, 2020 | 52 | 2020 |
