Making sense of customer service experiences: a text mining review D Mahr, S Stead, G Odekerken-Schröder Journal of Services Marketing 33 (1), 88-103, 2019 | 103 | 2019 |
It is really not a game: An integrative review of gamification for service research R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research 26 (1), 3-20, 2023 | 38 | 2023 |
Toward multisensory customer experiences: a cross-disciplinary bibliometric review and future research directions S Stead, R Wetzels, M Wetzels, G Odekerken-Schröder, D Mahr Journal of Service Research 25 (3), 440-459, 2022 | 23 | 2022 |
Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET) S Stead, G Odekerken-Schröder, D Mahr Journal of Service Management 32 (4), 612-641, 2021 | 11 | 2021 |
Hospital resource endowments and nosocomial infections: longitudinal evidence from the English National Health Service on Clostridioides difficile between 2011 and 2019 S Stead, L Vogt, D Antons, TO Salge, J Gecht, M Klasen, S Sopka Journal of Hospital Infection 134, 129-137, 2023 | 1 | 2023 |
Toward Multisensory Customer Experiences S Stead, R Wetzels, M Wetzels, G Odekerken-Schröder, D Mahr Journal of Service Research, 2022 | 1 | 2022 |
Wie Agenten und Foundation-Modelle bei der Versorgung Schwerverletzter helfen M Meyer, S Giesselbach, D Antweiler, J Defosse, S Hensen, H Iser, ... | | 2024 |
Anwendung von Systemen der künstlichen Intelligenz im Schockraum T Tjardes, LM Meyer, A Lotz, J Defosse, S Hensen, P Hirsch, TO Salge, ... Die Unfallchirurgie 126 (7), 552-558, 2023 | | 2023 |
The Inscrutable New Actor: An Employee Perspective on the Flipside of AI S Stead | | 2023 |
There Can be Only One: The Impact of Digital and Customer Orientation on Performance T Reibel, S Stead Academy of Management Proceedings 2023 (1), 17238, 2023 | | 2023 |
It is Really Not a Game R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research, 2022 | | 2022 |
The Power of Senses: Unraveling Multisensory Customer Service Experiences S Stead | | 2020 |
Towards the Crux of Customer Service Experiences: Opening the Black Box of Multisensory Processing S Stead, G Odekerken-Schröder, D Mahr Frontiers in Service 2018, 2018 | | 2018 |
Towards a multisensory customer experience: an investigation through sensory ethnography S Stead, G Odekerken-Schröder, D Mahr Frontiers in Service Conference, 2017, 2017 | | 2017 |
Towards a multi-sensory customer service experience S Stead, G Odekerken-Schröder, D Mahr The 15th International Research Symposium on Service Excellence in Management, 2017 | | 2017 |
Hospital Resource Endowments and Nosocomial Infections: Longitudinal Evidence from a Nationwide Mandatory Reporting System on Clostridioides Difficile, 2011-2019–a Registry Study S Stead, L Vogt, D Antons, T Salge, M Klasen, S Sopka David and Salge, Torsten and Klasen, Martin and Sopka, Sasa, Hospital …, 2011 | | 2011 |
Application of artificial intelligence systems in the emergency room: Do the communication patterns give indications for possible starting points? An observational study T Tjardes, LM Meyer, A Lotz, J Defosse, S Hensen, P Hirsch, TO Salge, ... Unfallchirurgie (Heidelberg, Germany), 0 | | |
Towards the Crux of Customer Service Experiences: Taking a Multisensory Processing Perspective S Stead, G Odekerken-Schröder, D Mahr | | |