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Imen Benzarti
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Context aware customer experience management: A development framework based on ontologies and computational intelligence
H Mili, I Benzarti, MJ Meurs, A Obaid, J Gonzalez-Huerta, N Haj-Salem, ...
Sentiment analysis and ontology engineering, 273-311, 2016
142016
A development framework for customer experience management applications: principles and case study
I Benzarti, H Mili
2017 IEEE 14th International Conference on e-Business Engineering (ICEBE …, 2017
102017
Cxdev: A case study in domain engineering for customer experience management
I Benzarti, H Mili, A Leshob
International Conference on Software and Software Reuse, 100-116, 2020
22020
Domain engineering for customer experience management
I Benzarti, H Mili, RM de Carvalho, A Leshob
Innovations in Systems and Software Engineering 18 (1), 171-191, 2022
12022
Modeling and Personalising the Customer Journey: The Case for Case Management
I Benzarti, H Mili, RM de Carvalho
2021 IEEE 25th International Enterprise Distributed Object Computing …, 2021
12021
A content based e-commerce recommendation approach under the veristic framework
I Benzarti, H Mili, A Paillard
International Conference on e-Business Engineering, 495-514, 2019
12019
Ontology-driven development framework for customer experience management applications
I Benzarti, H Mili
2018 JCCO Joint International Conference on ICT in Education and Training …, 2018
12018
Towards a Goal-oriented Method for Software Solutions Prioritization.
P Petelo, A Leshob, I Benzarti, H Mili
MODELSWARD, 287-293, 2022
2022
Engineering Process for Capacity-driven Web Services.
I Benzarti, S Tata, Z Maamar, NB Hadj-Alouane, MM Yeddes
ICEIS (1), 84-95, 2010
2010
CoopFlow-R: a registry for collaborative workflows
I Benzarti, NB Hadj-Alouane, S Tata, M Yeddes
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