| Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume L Nicod, S Llosa, D Bowen Journal of Retailing and Consumer Services 55, 102069, 2020 | 25 | 2020 |
| How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction L Nicod, S Llosa Recherche et Applications en Marketing (English Edition) 33 (4), 46-73, 2018 | 16 | 2018 |
| Augmented customer strategy: CRM in the digital age G N'Goala, V Pez-Pérard, I Prim-Allaz John Wiley & Sons, 2019 | 14 | 2019 |
| Comment former le client à son rôle de coproducteur? Etude de l’influence de la formation et de ses caractéristiques sur les bénéfices de la coproduction L Nicod, S Llosa Recherche et Applications en Marketing (French Edition) 33 (4), 50-77, 2018 | 13 | 2018 |
| How does customer participation support improve customer participation profitability? L Nicod HAL Post-Print, 2014 | 4 | 2014 |
| The Augmented Customer Relationship: the Increasing Importance of the Customer's Role S Llosa, L Nicod Augmented Customer Strategy: CRM in the Digital Age, 41-57, 2019 | 3 | 2019 |
| Raisons et sentiments ou les émotions comme antécédent de la participation client en services. L Nicod, S Llosa Congrès AFM, 2016 | 2 | 2016 |
| Facial Expression Recognition Using Light Field Cameras: A Comparative Study of Deep Learning Architectures SD Oucherif, MM Nawaf, JM Boï, L Nicod, D Merad, S Dubuisson 2023 IEEE International Conference on Image Processing (ICIP), 3324-3328, 2023 | 1 | 2023 |
| Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust. L Nicod, S Llosa Frontiers, 2017 | 1 | 2017 |
| L’aide au client, motivation ou frein à participer en distribution? L Nicod, S Llosa HAL Post-Print, 2012 | 1 | 2012 |
| Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention S Nguyen, L Nicod, S Llosa Journal of Business Research 179, 114678, 2024 | | 2024 |
| GAF-Net: Video-Based Person Re-Identification via Appearance and Gait Recognitions M Boujou, R Iguernaissi, L Nicod, D Merad, S Dubuisson 19th International Conference on Computer Vision Theory and Applications …, 2024 | | 2024 |
| Relation client et développement du durable dans le commerce S Lasri, V Renaudin, L Nicod HAL Post-Print, 2023 | | 2023 |
| Étude comparative de réseaux de neurones pour la reconnaissance des émotions avec les images plénoptiques S Djedjiga, MM Nawaf, JM Boï, L Nicod, D Merad, S Dubuisson Colloque GRETSI-Traitement du Signal et des Images 2023, 2023 | | 2023 |
| «Je tiens le coup grâce à mes clients!» Ou quand le client devient la principale source de soutien social du personnel en contact QUA Talpur, L Nicod, G Murtaza, K Goudarzi Décision Marketing, 69-91, 2023 | | 2023 |
| L’influence de l’aide à participer en magasin sur la satisfaction client: une approche par le modèle tétraclasse L Nicod, É Mallor, S Llosa Décision Marketing, 93-116, 2023 | | 2023 |
| The influence of in-store customer participation support on satisfaction: a Tetraclass model approach L Nicod, É Mallor, S Llosa Decisions Marketing 111 (3), 199-220, 2023 | | 2023 |
| “I’m holding on thanks to my customers!” When the customer becomes the main source of social support for frontline employees L Nicod, G Murtaza, K Goudarzi Decisions Marketing 111 (3), 177-197, 2023 | | 2023 |
| The impact of price variance characteristics on price fairness perception: The moderating effect of economic benefit TMH Vu, S Llosa, L Nicod Congrès de l'AFM, 2022 | | 2022 |
| Which customer characteristics influence their price acceptance? An empirical study in the airline industry TMH Vu, S Llosa, L Nicod Congrès de l'AFM, 2022 | | 2022 |
Sylvie LLOSAprofesseur de marketing, Université Aix MarseilleAdresse e-mail validée de iae-aix.com
