| A consumer typology based on e-service quality and e-satisfaction G Bressolles, F Durrieu, S Senecal Journal of Retailing and Consumer Services 21 (6), 889-896, 2014 | 227 | 2014 |
| Culture and personal values: How they influence perceived service quality R Ladhari, F Pons, G Bressolles, M Zins Journal of Business Research 64 (9), 951-957, 2011 | 213 | 2011 |
| The impact of electronic service quality's dimensions on customer satisfaction and buying impulse G Bressolles, F Durrieu, M Giraud Journal of Customer Behaviour 6 (1), 37-56, 2007 | 195 | 2007 |
| La qualité de service électronique: NetQu@ l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs G Bressolles Recherche et Applications en Marketing (French Edition) 21 (3), 19-45, 2006 | 120 | 2006 |
| The measurement of electronic service quality: improvements and application G Bressolles, J Nantel International Journal of E-Business Research (IJEBR) 4 (3), 1-19, 2008 | 110 | 2008 |
| Service quality, customer value and satisfaction relationship revisited for online wine websites G Bressolles, F Durrieu 6th AWBR International Conference, 9-10, 2011 | 100 | 2011 |
| The contribution of quality management to an organisation’s digital transformation: a qualitative study F Ponsignon, S Kleinhans, G Bressolles Total Quality Management & Business Excellence 30 (sup1), S17-S34, 2019 | 79 | 2019 |
| Economic Performance and Customer Expectation in e-Fulfillment Systems: A Multi-Channel Retailer Perspective G Lang, G Bressolles Supply Chain Forum: an International Journal 14 (1), 16-26, 2013 | 65 | 2013 |
| Making the store a place of learning: The effects of in-store educational activities on retailer legitimacy and shopping intentions D Chaney, R Lunardo, G Bressolles Journal of Business Research 69 (12), 5886-5893, 2016 | 56 | 2016 |
| An examination of the online service-profit chain G Bressolles, F Durrieu, KR Deans International Journal of Retail & Distribution Management 43 (8), 727-751, 2015 | 53 | 2015 |
| A typology of online buyers for French wine web sites based on electronic service quality dimensions G Bressolles, F Durrieu International Journal of Wine Business Research 22 (4), 335-348, 2010 | 53 | 2010 |
| LES AGENTS VIRTUELS INTELLIGENTS Quels atouts pour la relation client? C Viot, G Bressolles Décisions marketing, 45-56, 2012 | 52 | 2012 |
| Electronic service quality: a comparison of three measurement scales G Bressolles, J Nantel Proceedings of the 33th EMAC Conference, Murcia, Spain, 2004 | 44 | 2004 |
| KPIs for performance measurement of e-fulfillment systems in multi-channel retailing: An exploratory study G Bressolles, G Lang International Journal of Retail & Distribution Management 48 (1), 35-52, 2020 | 42 | 2020 |
| Electronic service quality: NetQual-Proposition of a measurement scale to commercial websites and moderating effects G Bressolles Recherche et Applications en Marketing 21 (3), 19-45, 2006 | 38 | 2006 |
| The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior R Lunardo, G Bressolles, F Durrieu Journal of Retailing and Consumer Services, 59-66, 2016 | 31 | 2016 |
| L'efficacité des sites Web: quand les consommateurs s' en mêlent J Nantel, AM Berrada, G Bressolles Gestion 30 (1), 16-23, 2005 | 30 | 2005 |
| Le marketing digital-3e éd. G Bressolles Dunod, 2020 | 28 | 2020 |
| Le marketing digital-3e éd. G Bressolles Dunod, 2020 | 28 | 2020 |
| Indispensable components of creativity, innovation, and FMCG companies' competitive performance: a resource-based view (RBV) of the firm N Valaei, S Rezaei, G Bressolles, MM Dent Asia-Pacific Journal of Business Administration 14 (1), 1-26, 2022 | 27 | 2022 |
Jacques NantelHEC MontréalAdresse e-mail validée de hec.ca
