Riadh Ladhari
Riadh Ladhari
Full Professor of Marketing, Laval University, Canada
Adresse e-mail validée de fsa.ulaval.ca - Page d'accueil
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A review of twenty years of SERVQUAL research
R Ladhari
International journal of quality and service sciences, 2009
Alternative measures of service quality: a review
R Ladhari
Managing Service Quality: An International Journal, 2008
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
R Ladhari
Managing Service Quality: An International Journal, 2009
eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions
R Ladhari, M Michaud
International Journal of Hospitality Management 46, 36-45, 2015
Determinants of dining satisfaction and post-dining behavioral intentions
R Ladhari, I Brun, M Morales
International Journal of Hospitality Management 27 (4), 563-573, 2008
The effect of consumption emotions on satisfaction and word‐of‐mouth communications
R Ladhari
Psychology & Marketing 24 (12), 1085-1108, 2007
Developing e-service quality scales: A literature review
R Ladhari
Journal of retailing and consumer services 17 (6), 464-477, 2010
Bank service quality: comparing Canadian and Tunisian customer perceptions
R Ladhari, I Ladhari, M Morales
International Journal of Bank Marketing, 2011
Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image
R Ladhari, N Souiden, I Ladhari
Journal of financial Services marketing 16 (2), 111-124, 2011
The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions
R Ladhari, N Souiden, B Dufour
Journal of Retailing and Consumer Services 34, 10-18, 2017
10 years of service quality measurement: reviewing the use of the SERVQUAL instrument
S Nyeck, M Morales, R Ladhari, F Pons
The bi-annual academic publication of Universidad ESAN 7 (13), 2002
Culture and personal values: How they influence perceived service quality
R Ladhari, F Pons, G Bressolles, M Zins
Journal of Business Research 64 (9), 951-957, 2011
Destination personality and destination image
N Souiden, R Ladhari, NE Chiadmi
Journal of Hospitality and Tourism Management 32, 54-70, 2017
Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers
E Toufaily, N Souiden, R Ladhari
Journal of Retailing and Consumer Services 20 (6), 538-548, 2013
Perceived service quality, perceived value and recommendation: A study among Canadian public library users
R Ladhari, M Morales
Library Management, 2008
Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry
R Ladhari
Journal of Financial Services Marketing 14 (1), 70-82, 2009
Building loyalty with online financial services customers: Is there a gender difference?
R Ladhari, A Leclerc
Journal of Retailing and Consumer Services 20 (6), 560-569, 2013
Generation Y and online fashion shopping: Orientations and profiles
R Ladhari, J Gonthier, M Lajante
Journal of retailing and Consumer Services 48, 113-121, 2019
The movie experience: A revised approach to determinants of satisfaction
R Ladhari
Journal of Business Research 60 (5), 454-462, 2007
The lodging quality index: an independent assessment of validity and dimensions
R Ladhari
International Journal of Contemporary Hospitality Management, 2012
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