Xuan Lorna Wang
Xuan Lorna Wang
School of Hospitality and Tourism Management, University of Surrey
Adresse e-mail validée de surrey.ac.uk
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Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management
XL Wang
International Journal of Hospitality Management 31 (3), 864-874, 2012
892012
Revenue management: progress, challenges, and research prospects
XL Wang, C Yoonjoung Heo, Z Schwartz, P Legohérel, F Specklin
Journal of Travel & Tourism Marketing 32 (7), 797-811, 2015
762015
Revenue management: the impact on business‐to‐business relationships
XL Wang, D Bowie
Journal of Services Marketing, 2009
602009
A framework for key account management and revenue management integration
XL Wang, R Brennan
Industrial Marketing Management 43 (7), 1172-1181, 2014
392014
The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being
L Altinay, H Song, M Madanoglu, XL Wang
International Journal of Hospitality Management 78, 223-233, 2019
342019
Selling tourism on the Internet: analysis of the balance of power between seller and consumer during information exchange and negotiation
P Legoherel, J Fischer-Lokou, N Gueguen
Journal of Travel & Tourism Marketing 9 (3), 49-64, 2000
342000
Soundscape and its influence on tourist satisfaction
A Liu, XL Wang, F Liu, C Yao, Z Deng
The Service Industries Journal 38 (3-4), 164-181, 2018
292018
Influence of perceived city brand image on emotional attachment to the city
S Manyiwa, CV Priporas, XL Wang
Journal of Place Management and Development, 2018
292018
The impact of revenue management on hotel key account relationship development
XL Wang
International Journal of Contemporary Hospitality Management, 2012
272012
Disentangling the effect of family involvement on innovativeness and risk taking: The role of decentralization
M Madanoglu, L Altinay, XL Wang
Journal of Business Research 69 (5), 1796-1800, 2016
262016
Why is a change of company pricing policy so hard to implement?
JP van der Rest, A Roper, XL Wang
International Journal of Hospitality Management 69, 30-40, 2018
212018
The influence of social interactions on senior customers’ experiences and loneliness
H Song, L Altinay, N Sun, XL Wang
International Journal of Contemporary Hospitality Management, 2018
142018
A note on the future of personalized pricing: cause for concern
JI Van der Rest, AM Sears, L Miao, L Wang
Journal of Revenue and Pricing Management 19 (2), 113-118, 2020
62020
Opportunity identification and evaluation in franchisee business start-ups
M Brookes, L Altinay, XL Wang, R Yeung
Journal of Service Theory and Practice, 2016
52016
Revenue management education (RevME), 30 April–2 May 2015, University of Delaware, USA
L Koupriouchina, JP van der Rest, XL Wang
Journal of Revenue and Pricing Management 14 (5), 384-388, 2015
42015
Revenue management and customer relationship management
XL Wang
Goodfellow, 2013
42013
Cultural influences on fairness perception of revenue management pricing in the tourism and hospitality industry
C Heo, JP Van der Rest, XL Wang
32013
Hotel revenue management: from theory to practice
JI Van der Rest, XL Wang, Z Schwartz, M Jooste, L Koupriouchina
International Journal of Contemporary Hospitality Management, 2015
22015
Ethical concerns and legal challenges in revenue and pricing management
JP Rest, L Wang, L Miao
Journal of Revenue and Pricing Management 19 (2), 83-84, 2020
12020
Ethical concerns and legal challenges in revenue and pricing management
JP van der Rest, L Wang, L Miao
Journal of Revenue and Pricing Management 19 (2), 83-84, 2020
2020
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