Customer satisfaction and loyalty in Malaysian Islamic banks: a PAKSERV investigation M Kashif, SS Wan Shukran, MA Rehman, S Sarifuddin International Journal of Bank Marketing 33 (1), 23-40, 2015 | 244 | 2015 |
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry G Shams, MA Rehman, S Samad, RA Rather Journal of Financial Services Marketing 25 (1), 25-34, 2020 | 97 | 2020 |
Customer perceived service quality and loyalty in Pakistani Islamic banks: a collectivist cultural perspective M Kashif, MA Rehman, L Pileliene The TQM Journal 28 (1), 62-78, 2016 | 92 | 2016 |
The dynamics of Zakat donation experience among Muslims: a phenomenological inquiry M Kashif, K Faisal Jamal, MA Rehman Journal of Islamic Accounting and Business Research 9 (1), 45-58, 2018 | 91 | 2018 |
Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis G Shams, R Rather, MA Rehman, RN Lodhi Renamed to: Consumer Behavior in Tourism and Hospitality 15 (2), 266-284, 2021 | 72 | 2021 |
Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z G Shams, MA Rehman, S Samad, EL Oikarinen Journal of Financial Services Marketing 25 (1), 1-13, 2020 | 68 | 2020 |
The influence of course experience, satisfaction, and loyalty on students’ word-of-mouth and re-enrolment intentions MA Rehman, E Woyo, JE Akahome, MD Sohail Journal of Marketing for Higher Education 32 (2), 259-277, 2022 | 47 | 2022 |
Green HRM promotes higher education sustainability: a mediated-moderated analysis Z Abbas, S Sarwar, MA Rehman, R Zámečník, M Shoaib International Journal of Manpower, 2022 | 39 | 2022 |
Understanding the challenges of e-learning during the global pandemic emergency: The students’ perspective MA Rehman, SH Soroya, Z Abbas, F Mirza, K Mahmood Quality Assurance in Education 29 (2/3), 259-276, 2021 | 37 | 2021 |
Bringing Islamic tradition back to management development: A new Islamic Dawah based framework to foster workplace ethics M Kashif, EC De Run, MA Rehman, H Ting Journal of Islamic Marketing 6 (3), 429-446, 2015 | 35 | 2015 |
Get connected with your Takaful representatives: Revisiting customer loyalty through relationship marketing and service quality MA Rehman, I Osman, K Aziz, H Koh, M Awais Journal of Islamic Marketing 11 (5), 1175-1200, 2020 | 23 | 2020 |
The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust in takaful services: An empirical … S Mohy-Ul-Din, S Samad, MA Rehman, MZ Ali, U Ahmad International Journal of Islamic and Middle Eastern Finance and Management …, 2019 | 18 | 2019 |
Corporate Social Responsibility and Sustainability (CSRS) Initiatives among European and Asian Business Schools: A Web-based Content Analysis MA Rehman, M Kashif, M Mingione Global Business Review 20 (5), 1-17, 2019 | 11 | 2019 |
Expected service quality of utility stores in Pakistan: Qualitative investigation of older and younger generational cohorts M Kashif, MA Rehman International Journal of Quality and Service Sciences 6 (4), 309-325, 2014 | 10 | 2014 |
The dilemma of millennial Muslims towards financial management: an Islamic financial literacy perspective I Osman, SF Syed Alwi, MA Rehman, R Muda, F Hassan, R Hassan, ... Journal of Islamic Marketing 15 (1), 59-78, 2024 | 6 | 2024 |
Gender, disability, and social identities in tourism research in Africa: bibliometric insights MA Rehman, D Jaziri, U Bashir Gender, Disability, and Tourism in Africa: Intersectional Perspectives, 91-113, 2022 | 2 | 2022 |
E-reading consumption among Pakistani digital immigrants: A mixed-methods approach SH Soroya, MA Rehman, I Tariq, K Almas, F Bashir Journal of Information Science, 2022 | 2 | 2022 |
Putting eggs in a different basket: a typology of Islamic symbols and services MA Rehman, S Samad, M Kashif Journal of Islamic Marketing 9 (4), 935-950, 2018 | 2 | 2018 |
Digital immigrants’ attitudes toward e-reading in Iraq and Pakistan SH Soroya, LH Al-Obaydi, MA Rehman The Electronic Library 41 (4), 349-366, 2023 | 1 | 2023 |
The role of social media marketing and social support in developing value co-creation intentions: a Couchsurfing community perspective A Rafi, MA Rehman, S Sharif, RN Lodhi Global Knowledge, Memory and Communication, 2023 | 1 | 2023 |