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Arthur V. Hill
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Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
2522002
Modelling intra-city time-dependent travel speeds for vehicle scheduling problems
AV Hill, WC Benton
Journal of the Operational Research Society 43 (4), 343-351, 1992
2451992
Individual differences in the newsvendor problem: Behavior and cognitive reflection
BB Moritz, AV Hill, KL Donohue
Journal of Operations Management 31 (1-2), 72-85, 2013
2362013
A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality
JM Hays, AV Hill
Journal of Operations Management 19 (3), 335-349, 2001
2342001
An experimental comparison of statistical and linear programming approaches to the discriminant problem
SM Bajgier, AV Hill
Decision Sciences 13 (4), 604-618, 1982
2321982
The encyclopedia of operations management: a field manual and glossary of operations management terms and concepts
AV Hill
Ft Press, 2012
2192012
An algorithm for the traveling salesman problem with pickup and delivery customers
B Kalantari, AV Hill, SR Arora
European Journal of Operational Research 22 (3), 377-386, 1985
1791985
A methodology for constructing collective causal maps
AJ Scavarda, T Bouzdine‐Chameeva, SM Goldstein, JM Hays, AV Hill
Decision Sciences 37 (2), 263-283, 2006
1452006
A review of the causal mapping practice and research literature
AJ Scavarda, T Bouzdin-Chameeva, S Goldstein, J Hays, A Hill
Second world conference on POM and 15th annual POM conference 30, 2004
1422004
Service guarantee strength: The key to service quality
JM Hays, AV Hill
Journal of Operations Management 24 (6), 753-764, 2006
1302006
A longitudinal study of the effect of a service guarantee on service quality
JM Hays, AV Hill
Production and Operations Management 10 (4), 405-423, 2001
1242001
A pricing model for clearing end-of-season retail inventory
D Gupta, AV Hill, T Bouzdine-Chameeva
European Journal of Operational Research 170 (2), 518-540, 2006
1062006
Models for optimal lead time reduction
AV Hill, IS Khosla
Production and Operations Management 1 (2), 185-197, 1992
981992
The market share impact of service failures
JM Hays, AV Hill
Production and Operations Management 8 (3), 208-220, 1999
961999
A model for optimal delivery time guarantees
AV Hill, JM Hays, E Naveh
Journal of service research 2 (3), 254-264, 2000
632000
Scheduling to improve field service quality
DL Haugen, AV Hill
Decision Sciences 30 (3), 783-804, 1999
551999
Reducing vendor delivery uncertainties in a JIT environment
AV Hill, TE Vollmann
Journal of Operations Management 6 (3-4), 381-392, 1986
541986
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE)
CC Sum, YS Lee, JM Hays, AV Hill
Decision Sciences 33 (3), 347-384, 2002
532002
A new framework for manufacturing planning and control systems
CC Sum, AV Hill
Decision sciences 24 (4), 739-760, 1993
511993
An experimental comparison of dispatching rules for field service support
AV Hill
Decision Sciences 23 (1), 235-249, 1992
501992
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