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Arthur V. Hill
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Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
2532002
Modelling intra-city time-dependent travel speeds for vehicle scheduling problems
AV Hill, WC Benton
Journal of the Operational Research Society 43 (4), 343-351, 1992
2521992
Individual differences in the newsvendor problem: Behavior and cognitive reflection
BB Moritz, AV Hill, KL Donohue
Journal of Operations Management 31 (1-2), 72-85, 2013
2482013
A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality
JM Hays, AV Hill
Journal of Operations Management 19 (3), 335-349, 2001
2392001
The encyclopedia of operations management: a field manual and glossary of operations management terms and concepts
AV Hill
Ft Press, 2012
2352012
An experimental comparison of statistical and linear programming approaches to the discriminant problem
SM Bajgier, AV Hill
Decision Sciences 13 (4), 604-618, 1982
2341982
An algorithm for the traveling salesman problem with pickup and delivery customers
B Kalantari, AV Hill, SR Arora
European Journal of Operational Research 22 (3), 377-386, 1985
1821985
A methodology for constructing collective causal maps
AJ Scavarda, T Bouzdine‐Chameeva, SM Goldstein, JM Hays, AV Hill
Decision Sciences 37 (2), 263-283, 2006
1502006
A review of the causal mapping practice and research literature
AJ Scavarda, T Bouzdin-Chameeva, S Goldstein, J Hays, A Hill
Second world conference on POM and 15th annual POM conference 30, 2004
1492004
Service guarantee strength: The key to service quality
JM Hays, AV Hill
Journal of Operations Management 24 (6), 753-764, 2006
1362006
A longitudinal study of the effect of a service guarantee on service quality
JM Hays, AV Hill
Production and Operations Management 10 (4), 405-423, 2001
1212001
A pricing model for clearing end-of-season retail inventory
D Gupta, AV Hill, T Bouzdine-Chameeva
European Journal of Operational Research 170 (2), 518-540, 2006
1092006
The market share impact of service failures
JM Hays, AV Hill
Production and Operations Management 8 (3), 208-220, 1999
981999
Models for optimal lead time reduction
AV Hill, IS Khosla
Production and Operations Management 1 (2), 185-197, 1992
981992
A model for optimal delivery time guarantees
AV Hill, JM Hays, E Naveh
Journal of service research 2 (3), 254-264, 2000
632000
Scheduling to improve field service quality
DL Haugen, AV Hill
Decision Sciences 30 (3), 783-804, 1999
571999
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE)
CC Sum, YS Lee, JM Hays, AV Hill
Decision Sciences 33 (3), 347-384, 2002
532002
A new framework for manufacturing planning and control systems
CC Sum, AV Hill
Decision sciences 24 (4), 739-760, 1993
521993
Reducing vendor delivery uncertainties in a JIT environment
AV Hill, TE Vollmann
Journal of Operations Management 6 (3-4), 381-392, 1986
521986
An experimental comparison of dispatching rules for field service support
AV Hill
Decision Sciences 23 (1), 235-249, 1992
501992
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