| The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis S Christ-Brendemühl, M Schaarschmidt Journal of Business Research 117, 378-388, 2020 | 81 | 2020 |
| Frontline backlash: Service employees’ deviance from digital processes S Christ-Brendemühl, M Schaarschmidt Journal of services marketing 33 (7), 936-945, 2019 | 36 | 2019 |
| Bridging the gap: An interview study on frontline employee responses to restaurant technology S Christ-Brendemühl International Journal of Hospitality Management 102, 103183, 2022 | 22 | 2022 |
| Customer fairness perceptions in augmented reality-based online services S Christ-Brendemühl, M Schaarschmidt Journal of Service Management 33 (1), 9-32, 2022 | 22 | 2022 |
| Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions M Schaarschmidt, G Walsh, DB Dose, S Christ-Brendemühl European Management Journal 41 (1), 34-46, 2023 | 10 | 2023 |
| Theoretical Foundations S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Study A: The Impact of Technology on Frontline Employees’ Process Deviance S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Study D: Fairness Perceptions of Customer Participation in Online Services S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Technology in Service Management S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Study C: A Dyadic Study on Employees’ Technostress and Customer Responses S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Study B: A 360-Degree View of Technology Deployment S Christ-Brendemühl Digital Technology in Service Encounters: Effects on Frontline Employees and …, 2022 | | 2022 |
| Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses S Christ-Brendemühl Springer Nature, 2022 | | 2022 |
| A Dyadic Analysis of the Effects of Frontline Service Employees’ Self-efficacy on Customer Outcomes. S Christ-Brendemühl, M Schaarschmidt 10th International Research Symposium in Service Management (IRSSM), Dubai …, 2019 | | 2019 |
| Frontline Employees’ Technology-induced Job Demands and Resources: Effects on Technostress, Customer Orientation, and Customer Outcomes S Christ-Brendemühl, M Schaarschmidt Conference on Technology, Innovation Management and Entrepreneurship (TIE …, 2019 | | 2019 |
| Customer integration in separated digital services: Fairness perceptions and relational outcomes. M Schaarschmidt, D Dose, S Christ-Brendemühl, G Walsh Frontiers in Service Conference, Singapore, https://www.frontiers2019.com/wp …, 2019 | | 2019 |
| Closing the gap between technological enhancement and personal expectations: A 360-degree view on technology deployment in the restaurant industry S Christ-Brendemühl, M Schaarschmidt Frontiers in Service Conference, Singapore, https://www.frontiers2019.com/wp …, 2019 | | 2019 |
| Technology-induced Role Ambiguity and Process Deviance among Frontline-Service Employees S Christ-Brendemühl, M Schaarschmidt European Academy of Management (EURAM), Lisboa, Portugal, http://www …, 2019 | | 2019 |
| Digitization-induced Process Deviance in the Food Service Industry? How Frontline-Service Employees deal with Online Reservation Systems S Christ-Brendemühl, M Schaarschmidt 9th International Research Symposium in Service Management (IRSSM …, 2018 | | 2018 |
| Digital Technology in Service Encounters S Christ-Brendemühl | | |
Mario SchaarschmidtUniversity of Duisburg-EssenAdresse e-mail validée de icb.uni-due.de
