Sheryl Kline
Sheryl Kline
Aramark Chaired Professor and Deputy Dean Lerner College of Business and Economics ~ University of
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When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations
XR Li, C Lai, R Harrill, S Kline, L Wang
Tourism management 32 (4), 741-749, 2011
3512011
From satisfaction to delight: a model for the hotel industry
EN Torres, S Kline
International Journal of contemporary hospitality management, 2006
3322006
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
EN Torres, S Kline
International Journal of Contemporary Hospitality Management, 2013
2292013
Exploring bed & breakfast websites: A balanced scorecard approach
SF Kline, AM Morrison, AS John
Journal of Travel & Tourism Marketing 17 (2-3), 253-267, 2005
1112005
Member perceptions of internal group dynamics and productivity
SA Wheelan, D Murphy, E Tsumura, SF Kline
Small Group Research 29 (3), 371-393, 1998
971998
Motivation and satisfaction of lodging employees: An exploratory study of Aruba
RB DiPietro, SF Kline, T Nierop
Journal of Human Resources in Hospitality & Tourism 13 (3), 253-276, 2014
642014
Benchmarking quality management in hotels
D Breiter, SF Kline
Hospitality Review 13 (2), 6, 1995
631995
Identifying best practices, opportunities and barriers in meeting planning for Generation Y
CB Sox, SF Kline, TB Crews
International Journal of Hospitality Management 36, 244-254, 2014
622014
Wage differentials in the lodging industry: A case study
S Kline, YCJ Hsieh
Journal of Human Resources in Hospitality & Tourism 6 (1), 69-84, 2007
432007
An industry view of experiential learning
D Breiter, S Kline, C Cargill
Floriday International University Hospitalty Review 13 (1), 75-80, 1995
421995
ROI is MIA: why are hoteliers failing to demand the ROI of training?
S Kline, K Harris
International Journal of Contemporary Hospitality Management, 2008
382008
Utilitarian value in the Internet: differences between broadband and narrowband users
S Beldona, SF Kline, AM Morrison
Journal of Travel & Tourism Marketing 17 (2-3), 63-77, 2005
372005
The impact of manager training on employee turnover intentions
K Malek, SF Kline, R DiPietro
Journal of Hospitality and Tourism Insights, 2018
352018
The moderating effects of job and personal life involvement on the relationship between work–personal life conflict and intention to quit
YC Hsieh, TE Pearson, SF Kline
Journal of Human Resources in Hospitality & Tourism 8 (1), 1-14, 2008
342008
Like it! Learn it! Use it? A field study of hotel training
R Frash Jr, J Antun, S Kline, B Almanza
Cornell Hospitality Quarterly 51 (3), 398-414, 2010
332010
Effectiveness criteria for icons as tourist attractions: A comparative study between the United States and China
L Tang, AM Morrison, XY Lehto, S Kline, PL Pearce
Journal of Travel & Tourism Marketing 26 (3), 284-302, 2009
282009
Mitigating social loafing in team-based learning
RE Frash, S Kline, JM Stahura
Journal of teaching in travel & tourism 3 (4), 57-77, 2004
262004
The early career impact of the co-op commitment in hospitality curricula
JP Dickerson, SF Kline
Journal of Teaching in Travel & Tourism 8 (1), 3-22, 2008
252008
Does hotel cleanliness correlate with surfaces guests contact?
H Park, SF Kline, J Kim, B Almanza, J Ma
International Journal of Contemporary Hospitality Management, 2019
212019
Support for a multi-level evaluation framework in hospitality training
R Frash Jr, S Kline, B Almanza, J Antun
Journal of Human Resources in Hospitality & Tourism 7 (2), 197-218, 2008
202008
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