Yves Van Vaerenbergh
Yves Van Vaerenbergh
Associate Professor of Marketing, KU Leuven
Adresse e-mail validée de kuleuven.be
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Response Styles in Survey Research: A Literature Review of Antecedents, Consequences, and Remedies
Y Van Vaerenbergh, TD Thomas
International Journal of Public Opinion Research 25 (2), 195-217, 2013
3532013
A meta-analysis of relationships linking service failure attributions to customer outcomes
Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivière
Journal of Service Research 17 (4), 381-398, 2014
1492014
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
Y Van Vaerenbergh, B Larivière, I Vermeir
Journal of Service Research 15 (3), 262-279, 2012
1462012
Service recovery: An integrative framework and research agenda
Y Van Vaerenbergh, C Orsingher
Academy of Management Perspectives 30 (3), 328-346, 2016
1122016
Co-creating service recovery after service failure: The role of brand equity
S Hazée, Y Van Vaerenbergh, V Armirotto
Journal of Business Research 74, 101-109, 2017
1002017
Business model innovation and value-creation: the triadic way
TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ...
Journal of Service Management, 2018
882018
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Y Van Vaerenbergh, D Varga, A De Keyser, C Orsingher
Journal of Service Research 22 (2), 103-119, 2019
812019
Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services
S Hazée, C Delcourt, Y Van Vaerenbergh
Journal of Service Research 20 (4), 441-456, 2017
692017
Speak my language if you want my money: Service language's influence on consumer tipping behavior
Y Van Vaerenbergh, J Holmqvist
European Journal of Marketing 47 (8), 1276-1292, 2013
632013
Service recovery’s impact on customers next-in-line
Y Van Vaerenbergh, I Vermeir, B Larivière
Managing Service Quality 23 (6), 495-512, 2013
602013
Customer experience management in the age of big data analytics: A strategic framework
M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ...
Journal of Business Research, 2020
422020
Perceived importance of native language use: high-and low-involvement service encounters
J Holmqvist, Y Van Vaerenbergh
The Service Industries Journal 33 (15/16), 1659-1671, 2013
412013
Language use in services: Recent advances and directions for future research
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Journal of Business Research 72, 114-118, 2017
392017
Examining the relationship between language divergence and word-of-mouth intentions
Y Van Vaerenbergh, J Holmqvist
Journal of Business Research, 2014
382014
The effects of apologies for service failures in the global online retail
S Sengupta, D Ray, O Trendel, YV Vaerenbergh
International Journal of Electronic Commerce 22 (3), 419-445, 2018
342018
Consumer willingness to communicate in a second language: Communication in service settings
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Management Decision, 2014
342014
Customer Intentions to Invoke Service Guarantees: Do Excellence in Service Recovery, Type of Guarantee and Cultural Orientation Matter?
Y Van Vaerenbergh, A De Keyser, B Larivière
Managing Service Quality 24 (1), 45-62, 2014
33*2014
Understanding and managing customer relational benefits in services: a meta-analysis
DD Gremler, Y Van Vaerenbergh, EC Brüggen, KP Gwinner
Journal of the Academy of Marketing Science, 1-19, 2020
202020
Sharing a car? Yuks, no! An investigation of consumer contamination concerns in access-based services
S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop
Journal of Service Research, 2019
20*2019
Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?
S Leroi-Werelds, S Streukens, Y Van Vaerenbergh, C Grönroos
Journal of Service Management, 2017
182017
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