Oualid Jouini
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Call centers with delay information: Models and insights
O Jouini, Z Akşin, Y Dallery
Manufacturing & Service Operations Management 13 (4), 534-548, 2011
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
O Jouini, Y Dallery, Z Akşin
International Journal of Production Economics 120 (2), 389-399, 2009
Analysis of the impact of team-based organizations in call center management
O Jouini, Y Dallery, R Nait-Abdallah
Management Science 54 (2), 400-414, 2008
On multiple priority multi-server queues with impatience
O Jouini, A Roubos
Journal of the Operational Research Society 65 (5), 616-632, 2014
Staffing a call center with uncertain non-stationary arrival rate and flexibility
S Liao, G Koole, C Van Delft, O Jouini
OR spectrum 34 (3), 691-721, 2012
Performance indicators for call centers with impatient customers
O Jouini, G Koole, A Roubos
Iie Transactions 45 (3), 341-354, 2013
Simulation-based optimization of staffing levels in an emergency department
K Ghanes, M Wargon, O Jouini, Z Jemai, A Diakogiannis, R Hellmann, ...
Simulation 91 (10), 942-953, 2015
On the effect of lifetime variability on the performance of inventory systems
C Kouki, O Jouini
International Journal of Production Economics 167, 23-34, 2015
Moments of first passage times in general birth–death processes
O Jouini, Y Dallery
Mathematical Methods of Operations Research 68 (1), 49-76, 2008
Outpatient chemotherapy planning: A literature review with insights from a case study
G Lamé, O Jouini, J Stal-Le Cardinal
IIE Transactions on Healthcare Systems Engineering 6 (3), 127-139, 2016
Online scheduling policies for multiclass call centers with impatient customers
O Jouini, A Pot, G Koole, Y Dallery
European Journal of Operational Research 207 (1), 258-268, 2010
Optimal scheduling in call centers with a callback option
B Legros, O Jouini, G Koole
Performance Evaluation 95, 1-40, 2016
A comprehensive simulation modeling of an emergency department: A case study for simulation optimization of staffing levels
K Ghanes, O Jouini, Z Jemai, M Wargon, R Hellmann, V Thomas, G Koole
Proceedings of the Winter Simulation Conference 2014, 1421-1432, 2014
Queueing systems with appointment-driven arrivals, non-punctual customers, and no-shows
O Jouini, S Benjaafar
Working paper, 2010
Existence of Nash equilibrium for chance-constrained games
VV Singh, O Jouini, A Lisser
Operations Research Letters 44 (5), 640-644, 2016
A flexible architecture for call centers with skill-based routing
B Legros, O Jouini, Y Dallery
International Journal of Production Economics 159, 192-207, 2015
Analysis of a last come first served queueing system with customer abandonment
O Jouini
Computers & Operations Research 39 (12), 3040-3045, 2012
Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion
O Jouini, OZ Akşin, F Karaesmen, MS Aguir, Y Dallery
Production and Operations Management 24 (4), 587-604, 2015
Control policies for single-stage production systems with perishable inventory and customer impatience
S Ioannidis, O Jouini, AA Economopoulos, VS Kouikoglou
Annals of Operations Research 209 (1), 115-138, 2013
Modeling the merging capacity for two streams of product returns in remanufacturing systems
M Fathi, F Zandi, O Jouini
Journal of Manufacturing Systems 37, 265-276, 2015
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