Cathy Enz
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The role of emotions in service encounters
AS Mattila, CA Enz
Journal of Service research 4 (4), 268-277, 2002
8082002
Conceptualizing Innovation Orientation: A Framework for Study and Integration of Innovation Research*
JA Siguaw, PM Simpson, CA Enz
Journal of product innovation management 23 (6), 556-574, 2006
6462006
The role of value congruity in intraorganizational power
CA Enz
Administrative science quarterly, 284-304, 1988
5891988
Scale construction: Developing reliable and valid measurement instruments
TR Hinkin, JB Tracey, CA Enz
Journal of Hospitality & Tourism Research 21 (1), 100-120, 1997
5871997
Grooming future hospitality leaders: A competencies model
BG Chung-Herrera, CA Enz, MJ Lankau
The Cornell Hotel and Restaurant Administration Quarterly 44 (3), 17-25, 2003
4332003
Agglomeration efects and strategic orientations: Evidence from the US lodging industry
L Canina, CA Enz, JS Harrison
Academy of management journal 48 (4), 565-581, 2005
3892005
The impact of empowerment on service employees
MD Fulford, CA Enz
Journal of Managerial Issues, 161-175, 1995
3751995
Predicting psychological empowerment among service workers: The effect of support-based relationships
DL Corsun, CA Enz
Human relations 52 (2), 205-224, 1999
3571999
Innovation orientation outcomes: The good and the bad
PM Simpson, JA Siguaw, CA Enz
Journal of Business Research 59 (10-11), 1133-1141, 2006
3532006
Adoption of information technology in US hotels: strategically driven objectives
JA Siguaw, CA Enz, K Namasivayam
Journal of travel Research 39 (2), 192-201, 2000
3472000
The impact of top-management actions on employee attitudes and perceptions
BP Niehoff, CA Enz, RA Grover
Group & Organization Studies 15 (3), 337-352, 1990
3461990
Best hotel environmental practices
CA Enz, JA Siguaw
Cornell Hotel and Restaurant Administration Quarterly 40 (5), 72-77, 1999
2731999
Motivating hotel employees: Beyond the carrot and the stick
T Simons, CA Enz
Cornell hotel and restaurant administration quarterly 36 (1), 20-27, 1995
2571995
Hospitality strategic management: Concepts and cases
CA Enz
John Wiley and Sons, 2009
2312009
Power and shared values in the corporate culture
CA Enz
Umi Research Pr, 1986
2271986
Best practices in human resources
CA Enz, JA Siguaw
Cornell Hotel and Restaurant Administration Quarterly 41 (1), 48-61, 2000
2162000
The impact of strategic orientation on intellectual capital investments in customer service firms
K Walsh, CA Enz, L Canina
Journal of Service Research 10 (4), 300-317, 2008
1512008
Revisiting the best of the best: Innovations in hotel practice
CA Enz, JA Siguaw
Cornell Hotel and Restaurant Administration Quarterly 44 (5-6), 115-123, 2003
1392003
What keeps you up at night? Key issues of concern for lodging managers
CA Enz
Cornell Hotel and Restaurant Administration Quarterly 42 (2), 38-45, 2001
1382001
How wired are we? Selection and use of new technology in US hotels
K Namasivayam, CA Enz, JA Siguaw
The Cornell Hotel and Restaurant Administration Quarterly 41 (6), 40-48, 2000
1252000
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