Ger Koole
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Telephone call centers: Tutorial, review, and research prospects
N Gans, G Koole, A Mandelbaum
Manufacturing & Service Operations Management 5 (2), 79-141, 2003
17362003
The message delay in mobile ad hoc networks
R Groenevelt, P Nain, G Koole
Performance Evaluation 62 (1-4), 210-228, 2005
7432005
Queueing models of call centers: An introduction
G Koole, A Mandelbaum
Annals of Operations Research 113 (1-4), 41-59, 2002
4712002
Optimal outpatient appointment scheduling
GC Kaandorp, G Koole
Health care management science 10 (3), 217-229, 2007
3432007
Marked point processes as limits of Markovian arrival streams
S Asmussen, G Koole
Journal of Applied Probability 30, 365-372, 1993
2681993
Managing uncertainty in call centres using Poisson mixtures
G Jongbloed, G Koole
Applied Stochastic Models in Business and Industry 17 (4), 307-318, 2001
2302001
Modeling the emergency cardiac in-patient flow: an application of queuing theory
AM De Bruin, AC Van Rossum, MC Visser, GM Koole
Health Care Management Science 10 (2), 125-137, 2007
1942007
On optimal call admission control in resource-sharing system
E Altman, T Jiménez, G Koole
IEEE Transactions on Communications 49 (9), 1659-1668, 2001
1632001
An overview of routing and staffing algorithms in multi-skill customer contact centers
G Koole, A Pot
Manuscript, 2006
1602006
Structural results for the control of queueing systems using event-based dynamic programming
G Koole
Queueing systems 30 (3-4), 323-339, 1998
1601998
Dimensioning hospital wards using the Erlang loss model
AM de Bruin, R Bekker, L Van Zanten, GM Koole
Annals of Operations Research 178 (1), 23-43, 2010
1562010
A queueing model for call blending in call centers
S Bhulai, G Koole
IEEE Transactions on Automatic Control 48 (8), 1434-1438, 2003
1342003
Call center optimization
G Koole
MG books, Amsterdam, 2013
131*2013
Simple methods for shift scheduling in multiskill call centers
S Bhulai, G Koole, A Pot
Manufacturing & Service Operations Management 10 (3), 411-420, 2008
1312008
Monotonicity in Markov reward and decision chains: Theory and applications
G Koole
Foundations and Trends in Stochastic Systems 1 (1), 1-76, 2006
1232006
Performance analysis and optimization in customer contact centers
G Koole
First International Conference on the Quantitative Evaluation of Systems …, 2004
1212004
Message delay in manet
R Groenevelt, P Nain, G Koole
Proceedings of the 2005 ACM SIGMETRICS international conference on …, 2005
1162005
On the optimality of the generalized shortest queue policy.
A Hordijk, G Koole
Probability in the Engineering and Informational Sciences 4 (4), 477-487, 1990
1021990
Queueing-theoretic solution methods for models of parallel and distributed systems
OJ Boxma, G Koole, Z Liu
Performance Evaluation of Parallel and Distributed Systems - Solution …, 1994
891994
Resource allocation in grid computing
G Koole, R Righter
Journal of Scheduling 11 (3), 163-173, 2008
792008
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